Privacy Policy

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

A. Personal Data You Provide to Us

We collect personally identifiable information, such as your name, email address, phone number, and company details, that you voluntarily give to us when you fill out our contact form or communicate with us directly regarding a project.

B. Data We Collect Automatically

When you visit our website, we may automatically collect information from your device, including your IP address, browser type, operating system, pages you viewed, and the dates/times of your visits. We use cookies and similar tracking technologies to collect this information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our website and services.
• To respond to your inquiries, questions, and comments.
• To send you project proposals, invoices, and other transactional information.
• To understand and analyze how you use our website to improve user experience.
• To comply with legal obligations and enforce our terms.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following situations:

• With Third-Party Service Providers: We may share data with vendors who perform services for us, such as cloud hosting (e.g., Vercel, AWS) and website analytics (e.g., Google Analytics).
• For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

4. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. This includes using SSL/TLS encryption for data transmitted to and from our website. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

6. Your Data Protection Rights under the DPA, 2019

Under Kenya's Data Protection Act, you have the following rights regarding your personal data:

• The right to be informed about the collection and use of your personal data.
• The right to access your personal data.
• The right to have inaccurate personal data rectified.
• The right to have your personal data erased (the 'right to be forgotten').
• The right to restrict the processing of your personal data.
• The right to data portability.
• The right to object to the processing of your personal data.

To exercise any of these rights, please contact us using the details below.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed of our practices.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
info@neontek.co.ke